windows vista

Microsoft Needs Help

First of all, please Digg this. Microsoft needs to hear our voice.

Read on. I promise I’ll get your attention.

I’m a nobody. Microsoft has probably never heard of me in any capacity. I’m not popular in the online community. I’m not an executive and I have no business experience. My opinion counts for very little and my voice is rarely heard.

I’m a user. But I’m more than that. I’m a user advocate, or at least I try to be.

I’m a geek. Or, at least, that’s what my family and friends call me. I’m the person my peers turn to when they need help with technology.

I educate. Not only do I help solve their problems, but I also educate them how to better go about using their product in the future.

I AM a user. Regardless of how much I know about technology (and I know a lot), I’m frustrated with all of it.

Microsoft isn’t all about Windows. Microsoft isn’t all about competing with other companies. Microsoft should be about me. This bold statement requires one to ask why I am so important. The answer is not all that simple given Microsoft’s current ideals surrounding their software products. Businesses and people want Microsoft products. OEM vendors pay countless sums of money in order to license Windows and other Microsoft software products to provide to customers. Microsoft owns the market and this isn’t going to change anytime soon. Why am I so important in Microsoft’s world?

I’m important because I start my computer every day and use Microsoft’s products. I’m important because my entire life in the year 2008 relies on software that Microsoft has engineered and produced with millions of working man-hours, whether it be Windows, Office, Media Center, Sync, the Zune, Windows Mobile, or Live Services. My entertainment revolves around Microsoft products. My communication revolves around Microsoft products. To restate: My life revolves around Microsoft products.

Have I gotten your attention? Probably not. Microsoft, after all, has an overwhelming reputation that they make horrible products. Bill Gates has a reputation of being a money-hording and self-righteous person. When people think about Microsoft, they think about power, control, and quite possibly, hopelessness. Let me be the first to say that I utterly loathe such statements as these for their downright ignorance to the truth.

I see it every day. I deal with it every day. “Microsoft is horrible.” “Microsoft can’t produce a good product.” “I can’t stand this new ‘Vista’”. I sit here using Windows Vista Ultimate x64 on 4 custom-built computers surrounding me, never had one single issue with Windows Vista since the public Beta, wouldn’t dare touch any other operating system, and yet I am somehow frustrated to my very core with Windows Vista.

It’s not about what’s wrong with Vista. It’s about what’s not right with Vista. It’s about overpromising and under delivering. It’s about why my voice and the voice of countless others has been all but silenced in the ears of Microsoft’s decision-makers. I’m not frustrated with the product. I’m frustrated with the ideology that Microsoft has adopted over the last decade.

What happened to Microsoft’s original idea of technology in the hands of the average person?

The average person has been removed from the map in Microsoft’s mind. The end user has been allowed to be trampled on by not only the products that Microsoft releases, but also the ways in which they are released to the customer. Microsoft has allowed OEMs to not only frustrate, agitate, and torment end users with technology, but also cause the horrible reputation that Microsoft has in the software community at this very point. Microsoft has lost all quality control outside of the development labs and the end user, the very people that matter the most to the success of Microsoft, are suffering because of it.

The frustrating thing from my perspective is that the end user typically is too ignorant to know what to do about it. They don’t know what hardware to buy or which software to run. They don’t know how important updates are. They don’t know the difference between Allow and Cancel in UAC. They come to us, people like me, the geeks, the user advocates, pleading for a solution. We try our absolute best to not only provide this solution but educate them in the meantime.

And we, the community of user advocates, have been begging Microsoft to listen to us for over a decade. We, the community of user advocates, are the most user-facing people Microsoft has to tell them what people want in Microsoft’s products. We, the community of user advocates, have been utterly ignored for over a decade. And yet, we, the community of user advocates, have not stopped our relentless plea for Microsoft to hear our voices as customers, as loyal customers, who want nothing other than a quality product for us to advocate to our peers; for us to evangelize to everyone around us; for us to be able to say “This product is AWESOME.”

That’s us. Who is Microsoft and what can they do?

Microsoft is a company with potential like no other software company in the world. Microsoft is a company which houses some of the most brilliant minds in technology. Microsoft is a company which contributes more to technology as a whole through things which stem out of Microsoft Research. Microsoft is a pioneer in the gaming industry. Microsoft is one of the greatest success stories this world has ever seen.

There are areas of Microsoft, including those I have just mentioned, which have done so much for the end user. Microsoft Research listens to what users want to see in products. Where are these amazing technologies in primetime Microsoft products? The Xbox Live community is virtually flawless. Why isn’t this development strategy used when developing other Microsoft software? I saw dozens of tips submitted to Microsoft about how the Zune 1.0 could be improved: all of them made it into Zune 2.0 and it’s a fantastic product, better than anything else out there. What happened to Windows?

Microsoft needs to stop thinking about how their operating system software and office productivity software will benefit corporate environments. Microsoft needs to dedicate entire teams to finding out what the community has to say about their products and how they can be improved in the way that users want, not the way that Microsoft executives want. Not only do these teams need to be created, but these teams need to have direct influence as to where, how, and when these ideas make it into core Microsoft products.

Microsoft has long had conferences where they get feedback from users. Why haven’t any of these major ideas made it into Microsoft products? What happened to the lines of communication? Which Microsoft executive decided our ideas weren’t good enough for the product?

Microsoft has to stop thinking about its business partners and start thinking about itself for once. While Microsoft benefits financially by partnering with, say, Hewlett-Packard, HP is one of the prime examples of an OEM which is utterly trashing Microsoft’s reputation by bundling software which is not only completely pointless, but ultimately hurts the user’s experience with the Windows operating system. HP has turned a Microsoft product into an HP branded product, complete with trial software from companies which no one has ever heard of or services which will never be used just so HP can make money.

Microsoft needs to threaten OEMs concerning such behavior which tarnish their reputation. Microsoft needs place strict limits as to which hardware and which software is allowed to be installed on these machines which are sold to consumers in order for Microsoft to provide OEMs with the licenses in the first place. And Microsoft needs to put their money where their mouth is and actually follow through with pulling OEMs licensing for those who do not completely and fully comply. This would and does require a virtual reconstruction of Microsoft’s business ideals.

OEMs are controlling Microsoft at this point and it’s hurting us. Advertisers and software which have little use for the consumer are controlling OEMs and they’re hurting us even more. It’s Microsoft’s duty to step in on behalf of the end user and provide them with the experience they deserve. Not only is it the end user’s experience that’s on the line, it’s clearly Microsoft’s reputation and future support from the community.

Have I gotten your attention? I most certainly hope so.

I’d like to think that all of my dedication (and not only mine but the tens of thousands of people in the community), will have paid off in the end by Microsoft undergoing major changes in order to better involve the community as a core part of the company, as advisors and consultants, to improve the quality of Microsoft’s products, Microsoft’s reputation, Microsoft’s stance within the technology and software world, and Microsoft’s future as a great company who actually listens to their users.

You can’t know how long we wait for the day that people can actually say they respect Microsoft. And believe me, we won’t be giving up anytime soon should our efforts at this point in time be ignored just like the rest. The reason we never give up is because we care about the end user; ultimately we are just end users ourselves who happen to know about the technology behind product.

We want quality. We want a voice. We want to be embraced by a company who could give us such amazing products. We want Microsoft to succeed.

Please help us.

On behalf of the entire Windows and technology user community,

Adam Reyher

Tips for Keeping Vista Running Smoothly

As we all know, people are having issues with Windows Vista. While personally I know that these issues truly aren’t the fault of Windows itself, the world seems to want to think of it that way. Here are some tips to keeping Vista running smoothly:

• Don’t buy your computer cheap. Now, I know this doesn’t help people who already own a computer with Vista, but for anyone looking to get a new machine in the near future, my advice is to not go cheap. Ultimately, you’ll be getting bad or unstable hardware which will cause you a plethora of problems with Vista in the future. If you’re buying a desktop, I’d recommend spending at least $700 for the tower itself, not including the monitor and peripherals. This way you know you’re most likely getting higher quality hardware.
• Keep your computer clean. Don’t be installing tons of software you’re only going to use once. I personally go through my Remove Programs list once a week and uninstall anything I don’t need again. Don’t let programs launch when Windows starts up. Only open programs when you need them. If you don’t know how to turn off a program from starting up when Windows starts, there’s a great way to stop it from happening.
  1) Hit Windows + R and type “msconfig”. Hit Enter. If Windows asks you to allow, hit Allow or Continue.
  2) Go to the Startup tab and uncheck any programs you don’t need running when Windows starts up. This includes things like Adobe, MSN, AOL, Quicktime, Java, or iTunes. Be sure not to disable any Microsoft items or Antivirus/Antispyware!
• Have a computer with a dual core or quad core processor? Use it! For some strange reason, Windows will not use multiple cores when booting up the computer. Once you’re in Windows it will use them, but not during the boot process. This significantly slows things down. Here’s how you can turn on the other cores:
  1) Hit Windows + R and type “msconfig”. Hit Entier. If Windows asks you to allow, hit Allow or Continue.
  2) Go to the Boot tab and click Advanced Options. Check the “Number of Processors” box and from the drop down, select 2 or 4 or however many processors your computer has. Note that if you only have 2 cores, only 2 will be listed. If you have 4, only 4 will be listed and so forth, so chose the maximum number in this list.
• Use a good Antivirus and Antispyware program. By “good,” I mean a few things. Firstly, the detection rate needs to be high. Secondly, is it a “lightweight” program. What I mean by this is how much resources does it use on your computer? The number 1 cause of slowness on computers is not the hardware but the Antivirus program that is running in the background. Absolute no-go programs are Norton, McAfee, or AOL protection. These programs will bring your computer to an absolute crawl regardless of how powerful it is. The #1 program that I recommend is Kaspersky Internet Security (kaspersky.com). Kaspersky is a full internet protection suite protecting you against both viruses and spyware. It is extremely lightweight and runs in the background without you even knowing it’s there. Another recommendation would be Trend Micro Internet Security (trendmicro.com). I personally don’t like this as much as Kaspersky, but it is a very decent solution.
• Keep your desktop clean. Surprisingly, the number of icons you have on your desktop can affect the performance of your computer. While this isn’t as much of an issue with higher-end machines with good graphics cards, you’ll notice performance hits on lower end machines since the computer needs to re-render all of these icons every time you go back to your desktop. Folders are a Godsend. Use them.
• Useless programs, while sometimes fun, can actually hurt your computer. This includes stuff like Weather programs which keep you updated (use the Sidebar in Vista!), programs that change your mouse cursor, or toolbars for your browser. More often than not, these programs also contain high amounts of viruses and spyware. Stay away from them.
• Leave your computer on all the time. In the pre-Windows XP days, leaving your computer on 24/7 was a sin. The reason for this was that the hardware in your computer wasn’t meant to be kept running for that long. These days, the same exact hardware that’s going into enterprise-level servers is pretty much what you’ve got sitting in your computer. It can more than withstand staying on all the time. The advantage to this is huge: Windows Vista will automatically perform maintenance on the computer while its not in use, such as defragmenting the hard drive. Also, constantly shutting down/booting up your computer will effect performance of things like Superfetch as it has to not only load Windows, but commonly used applications when booting up.

So there you go. That’s my list of tips for running Windows Vista smoothly. I hope they can be of help to you.

Getting into Windows Vista x64

I went against my better judgment and formatted my desktop’s main hard drive in order to reinstall Windows Vista Home Premium. This time, I decided to install the x64 (64-bit) version of Windows. The advantages of an x64 operating system are numerous. Applications designed with x64 in mind will run ridiculously faster, such as multimedia applications, server services, and even the latest games. The operating system itself will also perform a fair bet better. However, x64, for the average user, does have it’s extreme downsides.

For example, have you ever had a window pop up when installing a new device telling you that a “driver isn’t signed by Microsoft” and then asking you if you wish to proceed? The good news is that box doesn’t exist in the x64 version of Windows. The bad news is you can’t install any drivers whatsoever that haven’t been signed by Microsoft. That eliminates a majority of devices and drivers out there.

I know what you’re probably thinking, though: I’m insane. And in most cases you’d probably be right. However, I did a fair bit of research and came to the conclusion that Windows x64 is the right direction for me. Here were my reasons:

1) Compared to x86 (32-bit), x64 (64-bit) Windows has horrible driver support. More often than not, you won’t find the driver you need for peripheral devices such as printers. However, in my case, I extensively researched my hardware and discovered that all of it has up-to-date x64 drivers, all signed by Microsoft. Any peripherals that I purchase are typically high name-brand devices (such as Creative, Logitech, HP, etc) which I know will have signed drivers from the get-go. I never go generic, and to be honest, neither should you when it comes to computer technology. I’ll only get you in trouble in the long run.

2) The programs that I run on a day-to-day basis are either fully, or partly “with a few minor quirks” compatible with an x64 operating system. Once again, I try to stay away from specialized software or generic brands. Also, I’m a major geek, so if I ever need to run an application that doesn’t support x64, I’ll just run it in my Windows XP x86 virtual environment.

3) As I just indicated, I’m a geek. That means I’ll intentionally put myself through trouble just to have the best stuff. An x64 operating system is a bit different, mostly in highly-technical ways. The average user isn’t going to see a UI difference or anything. But the nitty-gritty backend has some pretty major improvements, and as a geek, I want to take advantage of those, play around with them, possibly screw up, and find out how to fix my mistakes.

4) And to put it simply: I want higher framerates in Crysis. But in all seriousness, I wan raw performance in every aspect of my machine, which includes the operating system. Windows Vista x64 is the right choice for me.

Tier 2 support rep, please!

Staying on topic with my previous two posts about my upgrade to Windows Vista, I’m still very happy I made the upgrade and absolutely loving Vista. However, with that said, I have one persisting problem.

Randomly throughout the day while I’m browsing the internet I suddenly cannot connect anymore. Sounds like a typical connection problem, right? Think again. What’s even more strange about this issue is that only my browser connectivity cuts out. I always have mIRC open with an active connection to various networks. I always have Trillian open with several chat windows open. I have Thunderbird open which is regularly downloading any new email. Every single application outside of my browsers is able to connect perfectly fine. Yet as soon as I try to do something in a browser (whether it’s Firefox, Opera, or IE7), I have absolutely no connectivity.

But wait, it gets stranger. I can’t even connect to my router. Even worse, I can’t even connect to localhost. Yet I can do pings and tracerts in the command line to absolutely anywhere I like with no problem whatsoever.

Clearing all cache has no effect. Disabling/enabling the network card has no effect. Releasing and renewing my IP does nothing. Flushing the DNS cache does nothing. Manually editing my HOSTS file to point to a specific IP is pointless. Updating to the latest drivers doesn’t work. Heck, I can log off my user account and log back in and nothing budges.

And to top it all off on the weirdness scale, there is absolutely nothing in the Event Viewer to indicate anything strange or any error occurred at any point anywhere close to the time I lost connectivity. No failed drivers, no security restrictions, no memory allocation errors. Nothing.

I don’t consider myself to an MCSE or anything, but I’ll be honest and say I know a heck of a lot and I know how to fix most any issue that comes up. But this one has me completely and utterly stumped.

So I decided to buckle down and call Microsoft. So after going through 30 minutes of verifying that my version of Vista Ultimate had actually been activated, I’m put on with a tech support rep who had a hard time firstly understanding what the problem was, and secondly understanding that I probably knew a infinite amount more than her about Windows. But I decided to play along for the time being.

But after she asked me to uninstall the Google Toolbar from IE7 and use a proxy server, I put my foot down and said clearly that Internet Explorer is not the problem! I mean, come on? The first thing I said to this rep when I got on the phone was it wasn’t local to Internet Explorer. It happens with any browser and anytime I try to access something via the HTTP protocol. Apparently that flies over her head.

I also indicated very clearly the only way I had found to temporarily resolve the problem was to reboot the computer. Yet she instructs me to reboot into Safe Mode after I put my foot down and corrected her about the toolbar/proxy. At that point, I gave up and asked to be moved to a Tier 2 rep. After a bit of trouble with that, I at least get on with someone who knows what they’re talking about.

I can at least talk to this guy in technical jargon and he trusts me when I say I’ve tried things that haven’t worked.
So he gave me a slightly modified driver to try … which unfortunately required me to reboot.

I honestly don’t think it’ll work. So basically, at this point I’m just waiting for the issue to pop its head up again.

Lesson learned: ask for a Tier 2 rep right off the bat.

Windows Vista - One week after installation

Just under a week ago I upgraded my laptop (running Windows XP MCE 2005) to Windows Vista Ultimate. You can read more about this in my previous post: (here).

As I indicated in my previous post, I was outright impressed with the quality job that Windows Vista did when it upgraded my system. In the past, Windows upgrades were almost a taboo in the computing world. Windows 98 to XP? Forget it. Not happening. However, with Vista, this is completely changed around. It’s now a pleasure to upgrade.

Of course, it hasn’t come without its downfalls. For one, my printer drivers aren’t working properly since HP has yet to release Vista compatible drivers for their printer line (at least my models). My antivirus software (CA Antivirus 2007) supposedly works on Vista with a minor patch. This isn’t the case. I discovered that whenever my computer was idling and CA attempted to update, the system would entirely lock up, requiring a hard reboot. From CA’s website, another patch won’t be around until the end of March. I can’t wait that long. I’ve since switched to Windows Live OneCare. On a side note, I must say that when I was BETA testing OneCare, I wasn’t impressed. Since the release, I’m very impressed with its quality, and most of all, how it works in the background without so much as making a peep.

I also was enlightened to the fact that Intel’s 945GM chipset drivers for Vista weren’t as compatible as Intel claimed they were. However, that was readily fixed with another patch. And at this point, I’ve not seen any glitches pop up.

All in all, the only issues I’ve experienced have been with third-party applications causing problems (like VLC media player switching the interface back to Vista Basic every time a video is played). Vista in itself is ridiculously stable. And in the rare event of an error, it’s readily able to recover completely.

I’m thoroughly enjoying my experience on Vista. I hope you make the decision to upgrade soon. It really does, as the ad campaign says, make you “wow!”

I took the plunge - Windows Vista

I had downloaded the BETA of Windows Vista when it became available publicly and used it on both my desktop and laptop through a dual-boot scenario. This really got me used to the new changes in Vista so I feel very comfortable with it.

However, on my laptop, I have Intel’s 945GM onboard graphics card, which in the beta, and serious problems with Vista’s Aero Glass style (transparency, flip 3D, etc). Any of the new graphical things in Vista also were quite sluggish. This is why I originally didn’t plan on buying Vista until I replaced my desktop.

Just last night, I did a bit of research and discovered that Intel released a new driver for their 945 series graphics chipsets which support Vista to the smallest iota, including the Vista premium features (Aero Glass). So today, I took the plunge and purchased Vista Ultimate and upgraded my laptop’s XP MCE 2005 to Vista Ultimate.

In the past, you dared not upgrade a Windows installation if you didn’t want to have to deal with a ton of compatibility issues afterwards. I had reports of how smoothly Vista’s upgrade is compared to previous Windows versions, though when I was using the BETA, I did a clean installation and not an upgrade. I hadn’t experienced it firsthand until earlier today.

I must say with great enthusiasm that Vista’s upgrade procedure was absolutely flawless. Every file, ever folder, every setting, everything was perfectly preserved. My email, my music, my photos, my recently viewed/opened files, my playlists, heck, even my browser’s cache was preserved in the upgrade from IE6 on my XP installation to IE7 on Vista. Not one thing has gone missing. Not one application has given errors. Not one incompatible driver. I am thoroughly impressed with Vista’s upgrade procedure.

I also must point out that significant improvements have been made since the BETA in terms of speed, reliability, aesthetics, and ease of use. Vista is truly almost twice as fast as my XP installation on the same hardware. Vista can actually take advantage of my dual-core processor with 2GB of RAM, unlike XP. File searching is incredible and fast. Application launches are even faster. Boot time was almost cut in half, and I’m not exaggerating.

Vista’s new style is gorgeous. It has wonderful Aesthetics. 3d animations and hardware acceleration features execute with absolutely zero lag. Media Center is vastly improved over MCE 2005, and it runs flawlessly.

Vista is absolutely wonderful. Period. Kudos to Microsoft for getting away from their stereotypical bug-filled, unstable, and unusable operating system. Vista is amazing. I’ll leave it at that.