kensington

I’m Impressed with Kensington

I recently blogged about my mouse pad and my search to find the same item since the one I have now is starting to get old. To my surprise, Tom Pscheidt, the Product Manager for ergonomic products at Kensington found this website and left a comment on that post regarding the issue and gave me direct email contact to him.

That’s impressive. All I wanted was a $5-10 mouse pad and yet he still contacted me regarding the issue. His time spent writing that comment is worth well more than that, yet he still left the comment. That’s customer service. I’m a satisfied customer regardless of whether I can get the mousepad or not.

Thanks, Tom. And thanks Kensington.

All I Wanted was a Mouse Pad

I have the best mouse pad in the world. I swear by it. I’ve used this mouse pad for close to 4 years and I’m not giving it up. The fabric has become discolored and the rubber grip on the bottom is starting to rot. I then decided it was time to purchase a new one.

I launched Kensington’s website and to my surprise (considering the mouse pad’s age), the same mouse pad I have was still listed though it wasn’t available for sale. I nabbed the model number (or so I thought) and did searched specifically for it. Once again, I found it for sale. So I ordered it.

But once I got the mouse pad … it wasn’t the right one. Well, actually, wait. It was. But it wasn’t!

The model number was correct on the invoice slip. The model number was right on the box. The model number was right on even the mouse pad’s packaging. Yet it wasn’t the same mouse pad that was pictured on this website, let alone Kensington’s website.

At the end of several phone calls, I’ll be shipping the mouse pads back and I’m waiting on a phone call from Kensington’s Product Manager to see if we can’t get the right one ordered or find out what local retailers are selling the mouse pad.

I mean, seriously … all I wanted was a mouse pad the same as what I had. Is that too much to ask?