I’m Impressed with Kensington
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I recently blogged about my mouse pad and my search to find the same item since the one I have now is starting to get old. To my surprise, Tom Pscheidt, the Product Manager for ergonomic products at Kensington found this website and left a comment on that post regarding the issue and gave me direct email contact to him.
That’s impressive. All I wanted was a $5-10 mouse pad and yet he still contacted me regarding the issue. His time spent writing that comment is worth well more than that, yet he still left the comment. That’s customer service. I’m a satisfied customer regardless of whether I can get the mousepad or not.
Thanks, Tom. And thanks Kensington.
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