All I Wanted was a Mouse Pad
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I have the best mouse pad in the world. I swear by it. I’ve used this mouse pad for close to 4 years and I’m not giving it up. The fabric has become discolored and the rubber grip on the bottom is starting to rot. I then decided it was time to purchase a new one.
I launched Kensington’s website and to my surprise (considering the mouse pad’s age), the same mouse pad I have was still listed though it wasn’t available for sale. I nabbed the model number (or so I thought) and did searched specifically for it. Once again, I found it for sale. So I ordered it.
But once I got the mouse pad … it wasn’t the right one. Well, actually, wait. It was. But it wasn’t!
The model number was correct on the invoice slip. The model number was right on the box. The model number was right on even the mouse pad’s packaging. Yet it wasn’t the same mouse pad that was pictured on this website, let alone Kensington’s website.
At the end of several phone calls, I’ll be shipping the mouse pads back and I’m waiting on a phone call from Kensington’s Product Manager to see if we can’t get the right one ordered or find out what local retailers are selling the mouse pad.
I mean, seriously … all I wanted was a mouse pad the same as what I had. Is that too much to ask?
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4 Comments
Tom Pscheidt
October 8th, 2007
at 1:06pm
Mr. Reyher,
I am the product manager for ergonomic products at Kensington. I confess that reading this review is the first I have heard about this situation.
You can contact me at (email edited for spam filtering) There is no phone # on your website and the “Ask Me” function does not have a “submit” button, so I am responding here.
I am not sure what happened, but I would like to apologize for the confusion. In particular, I would like to know what mousepad you have/want so I can get this rectified.
Thank you very much,
Tom Pscheidt
Product Manager, Ergonomics
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